How can we evaluate a new studio before committing?
Start with the $15 trial: one simple graphic, one direction, one size and one revision round. We confirm scope, delivery date and source/export formats before payment. Use the job to judge design quality, communication and the handoff. There is no automatic monthly upgrade or obligation to continue. Our public design examples are fictional concepts, not commissioned client projects or evidence of client results.
How do you handle our client relationships and materials?
Your agency manages its client relationship and consolidates feedback. Deliverables carry your client’s branding. We do not contact end clients or publish your work without your written permission. Tell us about confidentiality requirements and AI or tool restrictions before sharing materials so we can agree a suitable workflow. Any NDA needs to be agreed before sensitive materials are shared.
Will I pay extra for each request or revision?
Under the proposed Agency Start and Agency Growth plans, included design work, in-brief revisions and agreed file formats are covered by the monthly fee. Discussing a brief, setting a deadline or giving feedback does not create another bill. A new direction goes into your queue and is still included if it falls within the plan. If you ask for work outside the plan or a paid asset, we explain the extra cost first and only proceed after your explicit approval.
Why hire a service when our team already has AI tools?
Use us when production takes time your team needs for clients: choosing a direction, keeping the brand consistent, handling feedback and preparing files. You send the brief; we operate the tools and finish the design. If your workflow already does this well, a tool subscription may be enough. The $15 trial lets you judge our work and communication first.
What does “unlimited” actually mean?
Submit as many requests as you want, across as many brands as you manage. Agency Start works on one request at a time; Agency Growth works on two. Revise the active design within its agreed brief until it is right. There is no hourly allowance or monthly graphic quota. The number completed depends on the work, your feedback and the active slots; an unlimited queue is not a promise to finish every request immediately.
How does same-day delivery work?
For active static design requests, send a complete, in-scope brief before your agreed daily cutoff. We confirm the delivery time and working days in Singapore time (SGT, UTC+8), in writing before work starts. Requests still in the queue wait for an active slot. Late briefs, missing assets, new directions or feedback received after the cutoff get a new confirmed delivery time. Same-day means the agreed first delivery, not guaranteed final approval.
What is included in the monthly fee?
Both plans cover static social graphics, ads, campaign visuals, banners and adaptations, with final copy supplied. Logos, full branding, websites, decks, video and complex illustration are outside the monthly plan; any separate work and price need your approval first.
Prefer a one-time order instead of a monthly plan? You can request one design for $25 or five matching graphics for $79. These are separate one-time options, not additional charges on top of a monthly plan. Businesses are welcome, too.
Are stock images and editable source files included?
We create visuals and use free stock licensed for the agreed use. We do not promise a premium stock subscription. Any paid asset, font or extended licence needs your approval before purchase. Native source files are included in the format agreed before production, with editable text and layouts where applicable. Raster images and AI-generated imagery are not automatically layered or fully editable. Editing may require compatible software; fonts and stock remain subject to their licences.
Do we own the work, and can we deliver it under our brand?
Yes: our written agreement transfers the rights we own in original studio work after full payment, for you to use and hand over under your brand. Third-party stock, fonts and other licensed assets keep their own licence terms; we cannot transfer their copyright. AI-generated elements may not have exclusive copyright protection. We confirm these boundaries and any client tool restrictions before production. We do not contact your end clients.
What does the $15 trial include?
One simple graphic, one direction, one size and one consolidated revision round, once per agency or business. The agreed editable source and final exports are included; we confirm formats and delivery date before payment. It is an optional one-time evaluation before choosing a monthly plan, not a required fee on top of a plan. There is no automatic upgrade. Monthly unlimited revisions apply to the proposed monthly service, not the $15, $25 or $79 one-time quotes. The three-format campaign study is separate from the trial. All prices are USD, plus applicable tax.
How do monthly commitments and renewals work?
The proposed pilot lasts 30 days from an agreed start, with no automatic billing or renewal. You choose whether to continue for another period. We confirm cancellation, work in progress, client delays and refund terms in writing before you commit. Monthly plans are not available to purchase yet. The current request form is for one-time work; sending a request does not charge you.
Can you bring the workflow into our team?
Training and workflow implementation are separate services being prepared for agencies and companies. They are not part of the monthly design fee. Any separate proposal and price require your approval; asking about training does not create a charge.
More questions? Read the full scope and FAQ ↗
Production tools and tokens are included. We handle tool choices, prompting, selection and finishing. Paid assets or fonts require your approval; editing source files may require compatible software.
